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Privacy Policy

This Privacy Policy explains how ignition-casino-canada, operating exclusively via ignition-casino-ca.com, collects, uses, shares, and protects personal information of players and website visitors. It applies to all individuals accessing or using the services provided through ignition-casino-ca.com. Effective as of November 6, 2025.

Who We Are

OBSERVE: ignition-casino-canada operates solely via ignition-casino-ca.com and is licensed under Curaçao eGaming (Master License 365/JAZ, valid through 2025). The parent entity is PaiWangLuo (PWL) Poker Network, Hong Kong. Certain company registration and legal address details remain undisclosed; regulatory oversight is provided by Gaming Curaçao.

  • Contact Information:
  • Data Protection Officer (DPO):
    • Email: [email protected] (Data Protection Department)
    • Postal Address: Not specified; inquiries via electronic channels are prioritized for efficiency and security.

What Personal Data We Collect

OBSERVE: We collect multiple categories of personal and technical data to deliver regulated online gambling services in Canada.

  • Personal Identification Data: Full name, date of birth, postal address (if provided), email address, phone number, and government-issued identification for verification.
  • Technical Data: IP address, device identifiers, browser type, operating system, access times, and system log data.
  • Payment Data: Payment card details, e-wallet addresses, transaction history, withdrawal and deposit records.
  • Behavioral Data: Betting and gaming history, transaction logs, clickstream data, session activity, and responsible gaming interactions.
  • Cookies and Tracking Technologies: Unique cookie identifiers, session tokens, analytics data, and third-party tracking pixels as detailed in our Cookies Policy below.

EXPAND: This data is collected directly from you, via automated technical means, or from third-party verification services as required by gaming and anti-money laundering (AML) regulations.

Legal Basis for Processing

OBSERVE: ignition-casino-canada processes personal data in compliance with Canadian privacy laws (PIPEDA, provincial equivalents), international standards, and industry regulations.

  1. User Consent: Explicit consent is obtained for marketing communications, cookies, and any optional data collection not strictly necessary for service provision.
  2. Contract Fulfillment: Data is processed to establish, manage, and fulfill your account and gaming activities, including payment processing and support.
  3. Legitimate Interests: Data is used to detect and prevent fraud, ensure network and service security, maintain system integrity, and perform legitimate analytics.
  4. Legal Obligations: Compliance with licensing (Curaçao eGaming), AML/KYC verification, responsible gambling, and reporting to regulatory authorities as mandated by law.

REFLECT: The legal basis for each category of processing is transparently documented and reviewed annually for regulatory alignment.

Purpose of Processing

OBSERVE: We process data to fulfill strict operational and legal requirements.

  • Provision of Casino Services: Enabling account creation, authentication, gameplay, deposits, withdrawals, and customer support via ignition-casino-ca.com.
  • Service Improvement and Analytics: Monitoring site usage, optimizing user experience, and enhancing platform security and reliability.
  • Marketing and Promotional Communications: Sending newsletters, bonus offers, and tailored promotions subject to your explicit consent.
  • Fraud and Risk Prevention: Detecting suspicious activity, enforcing responsible gambling controls, and complying with AML/KYC requirements.
  • Regulatory Compliance: Meeting obligations set by Curaçao eGaming and Canadian authorities, including legal reporting and audits.

REFLECT: All data usage is limited to the stated purposes and is subject to periodic compliance review.

Disclosure & Sharing

OBSERVE: ignition-casino-canada maintains strict controls over third-party data disclosure, in accordance with CA and international standards.

  • Payment Processing Partners: Data is shared with payment service providers to facilitate deposits, withdrawals, and AML compliance.
  • Technical Service Providers: IT, analytics, hosting, and security vendors may access data under contractual confidentiality and data protection requirements.
  • Regulators and Legal Authorities: Information may be disclosed to Gaming Curaçao, Canadian authorities, and law enforcement as required by law or regulatory requests.
  • Affiliates and Advertising Networks: Data is shared with marketing affiliates and advertising partners only with your explicit consent, and subject to data processing agreements.
  • Corporate Transactions: In the event of business restructuring or acquisition, data may be transferred to the successor entity, subject to continued privacy protections.

EXPAND: All third-party access is governed by written agreements mandating data security and compliance with applicable laws. No data is sold to third parties for profit.

International Transfers

OBSERVE: As ignition-casino-canada is licensed in Curaçao and part of an international gaming group, data may be transferred outside Canada for processing and regulatory compliance.

  • Transfer Destinations: Data may be transferred to servers or partners in Curaçao, the European Economic Area (EEA), Hong Kong (parent company jurisdiction), and other countries as required for operational or regulatory purposes.
  • Protection Mechanisms: All international transfers are subject to appropriate safeguards, including standard contractual clauses (SCCs), data processing agreements, and periodic security audits. Where required, transfers are aligned with applicable adequacy decisions or similar frameworks.

REFLECT: Data subjects retain all privacy rights regardless of transfer destination, and ignition-casino-canada ensures contractual and technical protection consistent with CA and international law.

Data Retention

OBSERVE: Data is retained only as long as necessary for the purposes stated or to meet legal and regulatory requirements.

  • Personal Data: Retained for up to five (5) years following account closure or final transaction, in accordance with AML and regulatory requirements.
  • Technical and Analytical Data: Retained for up to three (3) years for security, auditing, and platform optimization, unless otherwise required by law.
  • Behavioral and Responsible Gambling Data: Retained for the duration of the account and for up to five (5) years after closure to comply with responsible gambling and risk management obligations.
  • Deletion Criteria: Data is deleted upon user request, account expiration, or when processing purposes have been fulfilled, subject to overriding legal obligations.

EXPAND: All data deletion is completed securely and irreversibly. Exceptions may apply where legal or regulatory requirements mandate longer retention.

Your Rights

OBSERVE: ignition-casino-canada is committed to protecting your privacy rights under applicable laws, including the General Data Protection Regulation (GDPR, as best practice) and Canadian privacy laws (PIPEDA, provincial legislation). Although Mexican data protection law is not directly applicable, this section aligns with international standards for user empowerment.

  1. Access: You may request a copy of the personal data held about you.
  2. Correction: You have the right to request correction of inaccurate or incomplete data.
  3. Deletion ("Right to be Forgotten"): You may request deletion of your data where no overriding legal grounds exist for continued processing.
  4. Restriction: You may request the restriction of processing in certain circumstances (e.g., contesting data accuracy).
  5. Objection: You may object to processing based on legitimate interests or direct marketing at any time.
  6. Data Portability: You may request an electronic copy of your data for transfer to another service provider.
  7. Withdrawal of Consent: Where processing is based on consent (e.g., marketing), you may withdraw consent at any time without affecting prior lawful processing.

Procedures:

  • Submit requests via [email protected] or online contact form.
  • Requests are processed free of charge, unless manifestly unfounded or excessive.
  • We will respond within thirty (30) days of receiving your request, with possible extension for complex cases (notification will be provided).
  • If unsatisfied, you may escalate to regulatory authorities as detailed in the Complaints & Contacts section.

REFLECT: All rights are subject to applicable legal exceptions and are processed in alignment with best practices in CA and international privacy law.

Cookies & Tracking Technologies

OBSERVE: ignition-casino-ca.com uses cookies and similar technologies to deliver secure and optimized gaming experiences.

  • Session Cookies: Enable core site functionality, authentication, and session integrity; expire after browser closure.
  • Persistent Cookies: Remember user preferences and settings for future visits; may remain active for up to two years unless deleted.
  • Third-Party Cookies: Used for analytics (e.g., Google Analytics), advertising networks, and affiliate tracking with your prior consent.

Management: You may manage or disable cookies using your browser settings. Some features may not function properly if cookies are disabled. Where available, an internal cookie management panel is provided for granular control.

REFLECT: Full details are provided in the Cookies Policy. Consent for non-essential cookies is requested upon your first visit.

Data Security

OBSERVE: ignition-casino-canada employs industry-leading security standards to protect your information from unauthorized access, loss, or misuse.

  • Encryption: All data transmissions are protected by TLS 1.2 or higher. Sensitive data is encrypted at rest and in transit.
  • Access Controls: Multi-factor authentication and strict access permissions for all staff and third-party service providers.
  • Security Audits: Regular internal and third-party audits, including vulnerability assessments and penetration testing.
  • Employee Training: Ongoing staff training in data protection, privacy awareness, and incident response procedures.
  • Incident Response: Immediate investigation and notification protocols for any suspected data breach, including timely communication to affected users and regulatory authorities as required.
  • Compliance: Security controls are aligned with international standards (ISO/IEC 27001, SOC 2) where applicable, and are reviewed annually.

REFLECT: Security measures are continually updated to meet evolving threats and regulatory expectations in the Canadian and international gambling sector.

Complaints & Contacts

OBSERVE: ignition-casino-canada provides multiple channels for raising privacy concerns or complaints regarding your data.

  1. Initial Contact: Submit complaints or inquiries via email ([email protected]), contact form, or live chat. Clearly state the nature of your concern and provide relevant details.
  2. Response Timeline: All complaints are acknowledged within 7 days and a substantive response is provided within 30 days, in line with Canadian privacy standards.
  3. Escalation: If you are not satisfied with our response, you may escalate to:

REFLECT: We are committed to prompt and fair resolution of all privacy-related concerns, in compliance with CA and international standards.

Updates

OBSERVE: This Privacy Policy may be updated to reflect material changes in legal, regulatory, or operational requirements.

  • Notification Procedures: Users will be notified of material changes by email (where available), website banner notifications, and account dashboard alerts.
  • Advance Notice: For significant changes, notification will be provided at least thirty (30) days in advance, allowing users to review, object, or close their accounts if they disagree with new terms.
  • Version Control: The current version is effective as of November 6, 2025. All previous versions are archived and available upon request.
  • Changelog: Material changes are summarized in each updated version for transparency.

REFLECT: Continued use of ignition-casino-ca.com after policy updates indicates acceptance of the revised terms. Users are encouraged to review this policy periodically for the latest information.

Last updated: November 6, 2025